Refund policy

Refund Policy

Our 14-Day Return Policy

We offer a 14-day return policy to make your shopping experience as simple and satisfying as possible. You have 14 days from the receipt of your item to initiate a return if you are not completely satisfied with your purchase. Please note that approved returns are eligible for store credit only.

Return Conditions

Unfortunately, we cannot accept your return in the following cases:

  • Worn or washed items: Items that have been worn, washed, or show signs of use.
  • Missing tag: The original tag is absent.
  • Altered items: Items that have been altered or customised.
  • Odours: Items that emit strong odours such as perfume, smoke, or body odour.
  • Incomplete return: Items returned without their original packaging, accessories, or gifts included at the time of purchase.
  • Deadline exceeded: Items returned after the stated return period.
  • Non-returnable items: Items marked as final sale, clearance, or non-returnable at the time of purchase.
  • Hygiene products: Personal-use items whose hygiene seal has been removed.
  • Incorrect items: Items that do not match the original order.
  • Excessive wear: Items showing abnormal wear beyond normal use.
  • Incomplete documentation: Return made without a completed return form or valid proof of purchase.
  • Misuse: Items damaged as a result of misuse, negligence, or improper care.

Key Information

  • Return period: 14 calendar days from receipt of your order to initiate a return.
  • Return form: Available at aminathelabel.com.au/returns
  • Return shipping costs: At the customer's expense.
  • Product condition: Items must be clean, unworn, and returned in their original condition with tags and packaging intact.
  • Proof of shipment: Please keep your tracking number as proof of postage, required in the event of an investigation into a missing return.

Recommendations

Always check your garment for any stains or manufacturing defects before removing the tag. Once the tag has been removed, no claim can be accepted.

Items returned without meeting these conditions or without a prior return request will not be accepted.


How to Initiate a Return

  1. Fill in the return form — Complete our return form at aminathelabel.com.au/returns, including your order number and reason for return.
  2. Prepare your return parcel — Carefully pack the items to be returned along with the delivery note included in your original parcel to help facilitate processing.
  3. Ship your return —
  4. Create your own shipping label at your local post office and include signature upon delivery request. Return shipping costs are at the customer's expense, unless the item received is incorrect or damaged.
  5. Receive your store credit — Once your return is received, it will undergo a quality check that may take up to 5 business days. Approved returns will be issued as store credit within 10 business days.

We are committed to issuing refunds within 14 days of processing your return. If you do not receive your store credit within 15 business days, please contact us at: contact@aminathelabel.com.


Damaged Items or Issues

Upon receipt of your order, please inspect your items immediately. In the event of a defect, damage, or wrong item, contact us without delay at contact@aminathelabel.com. We are committed to resolving any issue promptly to ensure your satisfaction.

Exchanges

For a faster service, we recommend returning the relevant item and placing a new order once your return has been accepted.


Additional Information

  • Return period: 14 calendar days from receipt of your order.
  • Return form: aminathelabel.com/returns
  • Return shipping costs: At the customer's expense.
  • Product condition: Items must be clean, unworn, and returned in their original condition with tags and packaging.
  •  Proof of shipment: Please keep your tracking number as proof of postage