Refund policy

Returns, Fulfilment & Refunds

We want you to love every piece from Amina The Label. If something isn't right, we're here to help.

Order Fulfilment

All orders are processed and dispatched within 1–4 business days of purchase. You'll receive a confirmation email when your order is placed and a separate dispatch email with tracking once it's on its way.

Orders placed on weekends or public holidays will begin processing the next business day.

Shipping Timeframes

Once dispatched:

  • Standard Australian orders: 3–7 business days
  • International orders: 7–21 business days

Please note these are delivery estimates from the date of dispatch, not the date of purchase.

Preorders

Items marked as Preorder are made to order. Estimated dispatch timeframes are listed on each individual product page. Preorders are processed separately from in-stock items — if your order contains both, your in-stock items may ship first.

Preorders are not eligible for cancellation once placed. If your preorder is delayed beyond the estimated dispatch date, we'll contact you directly with an update.

Returns

We accept returns within 14 days of delivery. Approved returns are issued as store credit with no expiry date.

Items must be unworn, unwashed, and returned in their original condition with all tags attached and original packaging intact.

We're unable to accept returns on items that have been worn, washed, altered, or carry strong odours, as well as final sale items or hygiene items with removed seals.

How to Return

  1. Email us at contact@aminathelabel.com with your order number and reason for return — we'll confirm eligibility within 1–2 business days
  2. Pack your item securely with your order details included
  3. Ship using a tracked service at your own cost — keep your tracking number
  4. Once received, we'll inspect within 5 business days and issue your store credit within 10 business days

Damaged or Incorrect Items

Please inspect your order on arrival. If you receive a damaged or incorrect item, contact us immediately at contact@aminathelabel.com with a photo and your order number. We'll resolve it promptly at no cost to you, including return shipping.

Questions?

Reach us at contact@aminathelabel.com — we respond within 1–2 business days and always aim to find a solution before things escalate.